We strive to provide 100% Customer Satisfaction. Should you have questions about purchasing the USA Visa Application Guide, billing or general questions on obtaining a United States Visa, please contact us at any time. We work 7 days a week and normally respond within 24 hours. Please feel free to write us in your native language as language options are available, however, English is preferred.
You may contact us in one of the following ways:
Please add firstname.lastname@example.org to your address book or email white list to ensure that you receive our reply to you inbox. If you have not received a response from us within 24 hours, please check your junk mail folder.
If you are contacting us regarding a refund request, please include the following information when contacting us:
- Your full name
- The email address used to make the purchase
- Date of purchase
- Your questions or comments
Frequently Asked Questions about USA Visas:
Question: I did not receive a confirmation email after I've submitted my order. What do I do?
Answer: Check your junk mail folder. All confirmation emails are sent immediately. If you did not receive it, please contact us for assistance.
Question: I cannot open the Application Guide. What should I do?
Answer: The USA Visa Application Guide should be opened with Adobe Reader, a free program you can download here. If you encounter any other problems opening the Application Guide, please contact us for assistance.
Question: I am not satisfied with the USA Visa Application Guide. How do I request a refund?
Answer: We offer a 30-day money back guarantee. Please contact us and include the following information: full name, email address, last four digits of the credit card used, and the reason for requesting a refund.
Question: Does your website issue USA visas?
Answer: No. We do not issue any visas. United States visa can only be issued by a U.S. Embassy or Consulate. USAvisa.com is a private website not affiliated with any U.S. Embassy or Consulate.
Question: How do I know what visa to apply for?
Answer: There are many different types of visas depending on the purpose of your visit. There are two main categories being "immigrant visas" (e.g. K-1 Fiance Visa) and "non-immigrant visas" (B-2 Tourist Visa or H-1B Work Visa). Some non-immigrant visas can be issued for a very short period of time in the United States (e.g. the C-1 Transit Visa,) or for several years (e.g. the H-1 Work Visa). If you are not sure of what visa category that may apply to you, please contact us or download the USA visa application guide for more information.
Question: My passport has expired but the US visa is still valid. How can I transfer it over?
Answer: You cannot transfer it over. Simply travel with your new passport and your old/expired passport with the valid visa. Show both passports upon entry to the United States. Do not tamper or try to remove the visa from your expired passport, as it will invalidate it.
Question: Can I have more than one valid visa at the time?
Answer: Yes, that is possible. You may e.g. be a student in the United States on an F-1 visa but also hold B-2 tourist visa. The importance is to clarify to the immigration officer upon US entry the purpose of your visit and corresponding visa.
Question: I have passports issued from different countries. Do I need to apply for a separate visa for each passport?
Answer: No. Select the passport you intend to visit the United States with and obtain a visa for that passport only.