Contact Us
We strive to provide 100% Customer Satisfaction. Should you have questions about purchasing the USA Visa Application Guide, billing or general questions on obtaining a United States Visa, please contact us at any time. We work 7 days a week and normally respond within 24 hours. Please feel free to write us in your native language as language options are available, however, English is preferred.
| You may contact us in one of the following ways: Email: info@usavisa.com Phone: +1 469.324.4873 Fax: +1 469.854.2953 Please add info@usavisa.com to your address book or email white list to ensure that you receive our reply to you inbox. If you have not received a response from us within 24 hours, please check your junk mail folder. |
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If you are contacting us regarding a refund request, please include the following information when contacting us:
- Your full name
- The email address used to make the purchase
- Date of purchase
- Your questions or comments
Frequently Asked Questions about USA Visas:
Question: I did not receive a confirmation email after I've submitted my order. What do I do?
Answer: Check your junk mail folder. All confirmation emails are sent immediately. If you did not receive it, please contact us for assistance.
Question: I cannot open the Application Guide. What should I do?
Answer: The USA Visa Application Guide should be opened with Adobe Reader, a free program you can download here. If you encounter any other problems opening the Application Guide, please contact us for assistance.
Question: I am not satisfied with the USA Visa Application Guide. How do I request a refund?
Answer: We offer a 30-day money back guarantee. Please contact us and include the following information: full name, email address, last four digits of the credit card used, and the reason for requesting a refund.
Question: Does your website issue USA visas?
Answer: No. We do not issue any visas. United States visa can only be issued by a U.S. Embassy or Consulate. USAvisa.com is a private website not affiliated with any U.S. Embassy or Consulate.